the fault and come up with a solution by telephone return within an hour, and ultimately help customers solve the problem, achieve satisfactory effects.

On-site guidance services: If customers encounter problems in the use of equipment, fail to solve the problem by phone or network troubleshooting, customer service department will appoint professional and technical personnel to the scene to conduct failure analysis and problem-solving.
Customer training services: In addition to conduct guide training for customers in solving the faults, the company will also conduct the training about technical guidance and fault elimination for the customers in visit in order to make customers obtain better use of equipment.

4. Customer satisfaction survey
Customer service department issues the questionnaire to customers through the telephone, fax, E-mail, website, etc for understanding customer’s degree of satisfaction with the quality of products, and evaluation of the company’s technology and after-sales service, and makes statistical analysis on the results of investigation in order to gradually increase the customer’s satisfaction.

Contact of after-sales service of technology section

After-sales service questionnaire:  Download link

We will adhere to the attitude of win-win cooperation, earnestly do a good job in every service.

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